Front Desk Manager Job at Best Western Marquis Inn
Best Western Marquis Inn Prince Albert, SK
Manages all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.
· Hires, trains, and disciplines staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.
· Empowers front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.
· Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
· Strives to be innovative in new programs designed to eliminate waste and increase productivity.
· Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory.
· Manages departmental expenses within budgeted guidelines.
· Performs other duties as assigned.
Job Type: Full-time
Salary: $13.68-$16.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Night shift
Ability to commute/relocate:
- Prince Albert, SK: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
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