The Position

Are you passionate about providing exceptional customer service? Do you have experience working in a metric driven environment? Do you enjoy upselling products to customers? Do you enjoy talking to people over the phone? If so, look no further! We are looking to grow our team!

The Bradford Exchange is looking to hire full-time permanent Cross Trained Customer Service Representatives to work remotely for our inbound call centre.

The successful candidates will first be trained in our collectibles department and then will be cross trained in another department.

We are currently hiring for a start date of January 20, 2023. The successful candidate would need to be available for three-hour training period on Friday January 20, 2023, and full-time training would start Monday January 23, 2023.

The hours of work can include days, evenings, and weekends.

Essential Job Duties and Responsibilities

• 90% Answering calls– assist customers with questions concerning their order and order status, billing, retain customer business, upselling and returns.
• 10% Completing required paperwork including faxes and written inquiries received from customers and other duties as assigned/required.

We Offer:

• A starting hourly rate of $17.05 (CAD)
• Incentives up to $175 a month
• Work from home opportunity
• Paid training period
• Unpaid half an hour lunch, plus, two paid 15-minute breaks
• Company paid health and dental benefits*
• Group retirement benefit plan with up to a 6% company matching contribution*
• Paid vacation time*
• Paid leave time*
• Employee Assistance Program*
• Annual profit-sharing plan
• Annual merit increase
• Employee discounts
• On-going and continuous coaching from supervisor

*After three-month waiting period

Required Qualifications:

• Minimum of a High School diploma or equivalent
• 1+ years of call center experience
• 1+ years of phone sales experience

Required Knowledge, Skills, and Abilities:

• English Proficiency
• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organization skills
• Adaptability and flexibility – must commit to a shift bucket
• Comfortable working in a fast-paced environment
• Comfortable in a scheduled environment and adhering to a strict schedule
• Troubleshooting skills
• Knowledge of PC Fundamentals and ability to navigate multiple computer programs
• Proven experience in customer service and sales
• Comfortable in a metric driven environment with daily, weekly, and monthly goals to achieve
• Ability to type minimum 25 WPM

COVID-19 Considerations:

• Remote recruitment process
• Permanent work-from-home opportunity
• The company will provide the successful candidate with a laptop, headset, and cables to use while working at home

Work from home Requirements:

• Quiet, distraction-free, private, and safe place to work
• High speed reliable internet speed of 25 mbps download
• Ability to hardwire a network cable
• A cell phone with cell service to log in to our secure VPN server

The Company

At the Bradford Exchange, www.bradfordexchange.ca, we take great pride in our position as the world leader in the collectibles industry and our influential role in direct marketing of fine collectibles. We are equally proud of the sophisticated technologies and business operations that we have developed over the years, and the innovative products that have made us the standard bearer in our field. But our real strength lies in our people – creative, industrious people who dare to dream and are passionate about what they do.

The Bradford Exchange respects and upholds the requirements under the Accessibility for Ontarian's with Disabilities Act (2005), and its associated standards and regulations. We are committed to providing accommodations upon request.

We thank all who apply; only those candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $17.05 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Store discount
• Vision care
• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 1 year (required)
• Call center: 1 year (preferred)
• Sales: 1 year (preferred)

Work Location: One location

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